Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped, along with tracking information.

Shipping Restrictions
Due to varying state laws, we are only able to ship to select U.S. states that allow the sale of hemp-derived products. Unfortunately, we cannot ship to the following states at this time due to strict regulations:

Please ensure your shipping address is located in an eligible state. If your order is placed using a restricted address, it will be automatically canceled and refunded.

Delivery Times
Once shipped, most orders arrive within 3–5 business days, depending on your location. Please note: delivery times may vary due to carrier delays, holidays, or weather conditions.

All Sales Are Final
Due to the nature of our products and compliance with federal and state regulations, we generally do not accept returns or exchanges on consumable hemp products once they have been shipped.

However, returns may be available under certain circumstances—such as receiving the wrong item or a product arriving damaged. If you experience an issue, please contact us within 7 days of delivery with a brief description and photos of the problem. We’ll do our best to make it right with a replacement, store credit, or return approval when appropriate.

Order Cancellations
Orders may only be canceled before they are shipped. Once an order has been processed and shipped, we are unable to cancel it. Please contact us as soon as possible if you need to cancel or change your order.

Contact Us
For any shipping, order, or product concerns, please contact our support team:
customersupport@dropscandies.com
We’re always happy to help!